Description

What's the Job?

• Support the Omnichannel Customer Supply Chain (OCS) workstream by planning, facilitating, executing, and documenting a comprehensive Value Stream Mapping (VSM) exercise.
• Bring cross-functional partners together to create a fact-based view of current processes, identify waste and bottlenecks, and design a practical future state grounded in validated data.
• Connect OCS functions—especially the Order to Cash team—to align processes, information, systems, handoffs, and ownership across the value stream.
• Translate VSM findings into a prioritized improvement roadmap that improves flow, service, visibility, and scalability.
• Support project governance by tracking plans, decisions, risks, issues, dependencies, and changes, and providing timely updates to sponsors and stakeholders.

What's Needed?

• Bachelor’s degree, preferably in Information Systems, Engineering, Business, or equivalent experience.
• 1–3 years of project management experience in eCommerce or Retail environments, with experience involving customer portals considered a plus.
• Demonstrated experience implementing software solutions, specifically Agentic AI or advanced automation, with familiarity with Agile Methodology and Scrum.
• Strong analytical and problem-solving skills to address complex data validation challenges and drive fact-based conclusions.
• Excellent communication skills to present complex AI and process insights to both technical teams and non-technical executive stakeholders across multiple geographies

Key Skills

Education

Any Graduate