Description

You will manage complex IT projects and drive defect prioritization from incident triage through resolution.

Responsibilities

• Drive defect prioritization through impact assessments and align system defects to business outcomes.
• Partner with development teams to ensure timely issue resolution and review technical solutions against SDLC standards.
• Develop work plans, manage timelines for SDLC deliverables, and provide consultative support to enforce governance standards.
• Act as the primary point of contact for agencies regarding issue management and escalations.
• Analyze incident and defect metrics to identify process improvements and create dashboards for release planning.
• Support EPMO activities including deliverables management, metrics reporting, and strategic improvement initiatives.

Required Skills

• 8-10 years of experience as a Senior Project Manager managing complex IT projects.
• Strong understanding of Application Development and Software Development Life Cycle (SDLC) methodologies.
• Experience with ITIL practices, specifically incident and problem management.
• Proficiency with Jira, Excel, and PowerPoint.
• Proven ability to build partnerships with business stakeholders and outside vendors.
• Demonstrated leadership and organizational skills with the ability to work with limited oversight.
• Bachelor's degree in MIS, Computer Science, or a related field.

Preferred Skills

• Experience with Health and Human Service systems such as Medicaid, SNAP, Child Care Assistance, RI Works, or TANF.
• PMP certification.

Key Skills

Education

Bachelor's degree