Description

• Work closely with the Director of Services to manage project execution across departments for all phases: project kick-off, scope and requirements gathering, cost, scheduling (labor and timelines), materials coordination and project risks.
• Responsible for the daily management of assigned projects throughout the entire life cycle of the project.
• Coordinate resources to ensure scheduling, procurement of materials, invoicing and any other resources needed for successful implementation.
• Coordinate team of technicians to ensure efficiency and completion of projects; track progress and quality of work being performed
• Proactively and steadily address challenges such as scheduling, material availability, special resources required, changes in scope, etc.
• Proactively assess processes and department efficiency and recommend and implement improvements to drive results and department success
• Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures.
• Forecast and prepare reports on financial aspects of current and future projects.
• Decision making as it relates to the overall quality and execution of the project.
• Customer Engagement
• Complete customer site walks and prepare comprehensive quotes/proposals for Services engagements
• Develop strong relationships with customers; effectively communicate relevant project information and timely updates to customers and serve as an intermediary between the company's sales and technical teams.
• Internal Collaboration
• Partner with Sales to respond to RFI/RFQ/RFP - Proactively scope Service delivery required to address customer requirements, assesses customers met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed service
• Collaborate with Sales, Technology and Fulfillment to ensure feasibility of each project and deliverables · Initiate change orders as needed
• Keep internal team informed about project status and issues that may impact project status and client relations.
• Works closely with the research and development team of the Company, responsible for ensuring projects are delivered in a timely fashion in accordance with project requirements.
• Escalate issues to Director of Professional Services, when necessary.

Required Qualifications:

Education and Experience

• 5+ years of Project Management experience
• College degree in a related field (Business, Construction Management, Electrical Engineering) or equivalent combination of education and experience
• Business, IT knowledge and experience working in professional services, technology, engineering and/or construction industry
• Experience working with low voltage.

Tools & Systems

• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Google Workspace
• Proficiency with CRM & ERP systems (NetSuite preferred)

Core Competencies

• Excellent written and verbal communication skills and customer service skills
• Strong analytical and problem-solving abilities
• Ability to work independently while collaborating effectively with cross-functional teams
• Strong organizational and time-management skills in a fast-paced environment
• Self-motivated with strong initiative and attention to detail
• Excellent project management, planning and problem-solving skills.
• Thrives in a fast moving, high energy and evolving environment, working under pressure and time constraints.
• Flexible and able to adapt quickly to new situations. Handle multiple and competing priorities

Key Skills

Education

Not specified