Project Manager

You will lead projects and manage client escalations while overseeing team members through technical and non-technical challenges.

Responsibilities

• Lead project lifecycles and manage client escalations directly.
• Manage major incident response, including defining mitigation actions to contain activity.
• Analyze network architecture and provide recommendations to client engineering teams.
• Prepare reports, presentations, and response procedures for information security teams.
• Manage team members and prioritize tasks within an ITIL framework.

Required Skills

• 5+ years of professional experience.
• Strong understanding of perimeter security products including network Firewalls, IPS/IDS, load balancers, routers, switches, and proxies.
• Experience managing ITIL processes and risk management.
• Proven ability in troubleshooting and complex problem-solving.
• Strong decision-making skills with the ability to weigh costs and benefits of potential actions.
• Effective written and verbal communication for client interaction.
• Ability to handle work prioritization and planning.

Preferred Skills

• Experience in network architecture improvement and recommendation.