Description

Key Responsibilities

Operational Excellence & Project Delivery

• Lead new Operational Excellence and departmental efficiency initiatives from intake through delivery
• Develop and manage project plans, timelines, budgets, and communications for initiatives
• Partner with cross functional stakeholders to identify inefficiencies and implement scalable solutions
• Drive continuous improvement across processes and technology platforms supporting meetings and events
• Own SOP development, documentation, and change management across shared processes

Technology & Platform Leadership

• Act as subject matter expert and platform administrator for Smartsheet and related workflow tools
• Design and maintain scalable, replicable process flows across the full meeting lifecycle
• Lead onboarding, training, and enablement of internal teams and agency partners
• Partner with platform developers and vendors as a technology liaison
• Oversee SharePoint site maintenance, access governance, audits, and content accuracy

Data Insights, Governance & Budget Management

• Financial coordination for the department, including spend tracking, opening POs, and contract subimssions.
• Establish and enforce data governance standards, policies, and operating procedures
• Monitor data quality, identify gaps and inconsistencies, and implement preventative solutions
• Ensure data accuracy, integrity, and compliance across systems and reporting

Vendor & Financial Management

• Manage vendor relationships, including MSA, ITSA, and SSO coordination
• Oversee invoice management for assigned vendors and projects
• Partner with Procurement, IT, and Legal to ensure compliant onboarding and renewals

Measurement, Insights & Sustained Engagement

• Lead M&E survey strategy, including question design aligned to enterprise pillars and year over year metrics
• Partner with agencies on survey design and reporting decks
• Analyze data and operational insights to inform decision making and future optimizations
• Act as a driver of change, influencing adoption of new processes and tools

Impact & Deliverables

• Creation of scalable, repeatable workflows that reduce manual effort
• Improved data quality, governance, and consistency across meetings and events
• Enterprise ready SOPs covering technology and shared processes
• Delivery of high impact initiatives (e.g., Smartsheet implementations, Team’s Resource Hub, Conference allocation workflows)
• Increased operational capacity across SME through automation and standardization

Core Competencies & Skills

• Expert project and program management capabilities
• Strong operational excellence and process design mindset
• Advanced proficiency in Smartsheet and workflow automation tools
• Data governance, reporting, and quality management expertise
• Vendor, financial, and stakeholder management
• Ability to influence change in complex, cross functional environments

Qualifications

• Bachelor’s degree or equivalent practical experience (6+ years in meetings and events)
• PMP certification strongly preferred
• Smartsheet certifications (Core Product, Core App, System Administrator)
• Cvent Administrator Certification
• Experience managing enterprise scale processes, platforms, or programs
• Demonstrated success in transforming manual processes into automated, scalable

Key Skills

Education

Bachelor's degree