Project Manager

Key Responsibilities

Operational Excellence & Project Delivery

• Lead new Operational Excellence and departmental efficiency initiatives from intake through delivery

• Develop and manage project plans, timelines, budgets, and communications for initiatives

• Partner with cross functional stakeholders to identify inefficiencies and implement scalable solutions

• Drive continuous improvement across processes and technology platforms supporting meetings and events

• Own SOP development, documentation, and change management across shared processes

Technology & Platform Leadership

• Act as subject matter expert and platform administrator for Smartsheet and related workflow tools

• Design and maintain scalable, replicable process flows across the full meeting lifecycle

• Lead onboarding, training, and enablement of internal teams and agency partners

• Partner with platform developers and vendors as a technology liaison

• Oversee SharePoint site maintenance, access governance, audits, and content accuracy

Data Insights, Governance & Budget Management

• Financial coordination for the department, including spend tracking, opening POs, and contract submissions.

• Establish and enforce data governance standards, policies, and operating procedures

• Monitor data quality, identify gaps and inconsistencies, and implement preventative solutions

• Ensure data accuracy, integrity, and compliance across systems and reporting

Vendor & Financial Management

• Manage vendor relationships, including MSA, ITSA, and SSO coordination

• Oversee invoice management for assigned vendors and projects

• Partner with Procurement, IT, and Legal to ensure compliant onboarding and renewals

Measurement, Insights & Sustained Engagement

• Lead M&E survey strategy, including question design aligned to enterprise pillars and year over year metrics

• Partner with agencies on survey design and reporting decks

• Analyze data and operational insights to inform decision making and future optimizations

• Act as a driver of change, influencing adoption of new processes and tools

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Impact & Deliverables

• Creation of scalable, repeatable workflows that reduce manual effort

• Improved data quality, governance, and consistency across meetings and events

• Enterprise ready SOPs covering technology and shared processes

• Delivery of high impact initiatives (e.g., Smartsheet implementations, Team’s Resource Hub, Conference allocation workflows)

• Increased operational capacity across SME through automation and standardization

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Core Competencies & Skills

• Expert project and program management capabilities

• Strong operational excellence and process design mindset

• Advanced proficiency in Smartsheet and workflow automation tools

• Data governance, reporting, and quality management expertise

• Vendor, financial, and stakeholder management

• Ability to influence change in complex, cross functional environments

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Qualifications

• Bachelor’s degree or equivalent practical experience (6+ years in meetings and events)

• PMP certification strongly preferred

• Smartsheet certifications (Core Product, Core App, System Administrator)

• Cvent Administrator Certification

• Experience managing enterprise scale processes, platforms, or programs

• Demonstrated success in transforming manual processes into automated, scalable