Description

 Key Responsibilities

Lead end-to-end project management for telephony and telecom initiatives (VoIP| PBX| SIP| call center platforms| etc.)Define project scope| goals| timelines| and deliverables in alignment with business objectivesCoordinate with cross-functional teams including IT| network engineering| vendors| and business stakeholdersManage implementation and migration of telephone systems (legacy to modern platforms such as cloudVoIP)Track project progress| risks| issues| and dependencies| and provide regular status updates to stakeholdersEnsure compliance with telecom standards| security policies| and organizational governanceOversee vendor management| including negotiations| deliverables| and performance trackingConduct testing| validation| and successful go-live of telecom solutionsDrive cost optimization and resource planning for telecom projectsDocument processes| configurations| and project artifactsRequired Skills QualificationsBachelors degree in IT| Telecommunications| or related field812 years of experience in ITTelecom project managementStrong knowledge of telecom technologies oVoIP (Cisco| Avaya| Teams Calling| etc.)oPBX systemsoSIP trunkingoUnified Communications (UCaaS)Proven experience managing telecom migration or transformation projectsStrong stakeholder management and communication skillsFamiliarity with network concepts (LAN| WAN| QoS| VPN| etc.)Experience with project management methodologies (Agile| Waterfall| Hybrid)PMP PRINCE2 certification preferredPreferred SkillsExperience with cloud telephony platforms (Microsoft Teams| Zoom Phone| Genesys| NICE| etc.)Knowledge of contact center technologies (IVR| ACD| call routing systems)Understanding of regulatory and compliance requirements in telecom environmentsKey CompetenciesLeadership and decision-makingProblem-solving and risk managementStrong communication and stakeholder engagementAbility to manage multiple projects simultaneouslyAttention to detail and quality assurance
Essential Skills: Telephony - Project ManagerThe Telephone (Telecom) Project Manager is responsible for planning| executing| and delivering telecommunications and voice infrastructure projects. This includes managing telephony systems| VoIP implementations| contact center solutions| and network-related communication services| ensuring projects are delivered on time| within scope| and within budget.Key ResponsibilitiesLead end-to-end project management for telephony and telecom initiatives (VoIP| PBX| SIP| call center platforms| etc.)Define project scope| goals| timelines| and deliverables in alignment with business objectivesCoordinate with cross-functional teams including IT| network engineering| vendors| and business stakeholdersManage implementation and migration of telephone systems (legacy to modern platforms such as cloudVoIP)Track project progress| risks| issues| and dependencies| and provide regular status updates to stakeholdersEnsure compliance with telecom standards| security policies| and organizational governanceOversee vendor management| including negotiations| deliverables| and performance trackingConduct testing| validation| and successful go-live of telecom solutionsDrive cost optimization and resource planning for telecom projectsDocument processes| configurations| and project artifactsRequired Skills QualificationsBachelors degree in IT| Telecommunications| or related field812 years of experience in ITTelecom project managementStrong knowledge of telecom technologies oVoIP (Cisco| Avaya| Teams Calling| etc.)oPBX systemsoSIP trunkingoUnified Communications

Key Skills

Education

Bachelor's degree