Description

You will lead end-to-end project management for telephony and telecom initiatives, ensuring on-time delivery within scope and budget.

This role is on-site.

Responsibilities

• Define project scope, goals, timelines, and deliverables for VoIP, PBX, and call center platform migrations.
• Coordinate with IT, network engineering, vendors, and business stakeholders to execute implementations.
• Track project progress, risks, and dependencies, providing regular status updates to leadership.
• Oversee vendor management, including negotiations, deliverable validation, and performance tracking.
• Ensure compliance with telecom standards, security policies, and organizational governance.

Required Skills

• 8-12+ years of experience in IT/Telecom project management.
• Strong knowledge of telecom technologies: VoIP (Cisco, Avaya, Teams Calling), PBX, and SIP trunking.
• Experience managing legacy-to-cloud telecom migration or transformation projects.
• Proficiency in project management methodologies: Agile, Waterfall, or Hybrid.
• Familiarity with network concepts including LAN, WAN, QoS, and VPN.
• Bachelor's degree in IT, Telecommunications, or related field.
• Strong stakeholder management and communication skills.

Preferred Skills

• PMP or PRINCE2 certification.
• Experience with cloud telephony platforms (Microsoft Teams, Zoom Phone, Genesys) or contact center technologies (IVR, ACD).

Key Skills

Education

Bachelor's degree