Description

Lead operations, support, and development teams for large-scale Azure cloud-based applications. Manage 25-30 members to ensure application support activities meet defined SLAs. Own and manage major incidents in production and lower environments. Track and ensure compliance with key metrics including SLA, MTTR, MTTA, and KPI. Drive automation, transformation initiatives, and continuous improvement. Collaborate with onshore and offshore teams and communicate project status, issues, and risks to stakeholders.

Responsibilities

• Manage operations and support teams of 25-30 members.
• Own and manage major incidents in production and lower environments.
• Track compliance with SLA, MTTR, MTTA, and KPI metrics.
• Drive automation and continuous improvement initiatives.
• Communicate project status, issues, and risks to stakeholders.

Required Skills

• 12+ years of professional experience in IT project management.
• 8+ years in development project management and application support.
• 5+ years managing Azure-based applications and DevOps processes.
• 5+ years of technical experience with Java, Spring Boot, and Microservices.
• 5+ years of experience in infrastructure analysis and monitoring using Splunk, AppDynamics, or Grafana.
• 5+ years in customer management and client-facing roles.
• Strong proficiency in Agile and Kanban methodologies.
• Deep understanding of ITIL frameworks and best practices.
• Ability to work onsite in Frisco, TX for 3 days per week.

Key Skills

Education

Any Graduate