Description

Lead technical operations and service desk teams to improve structured IT processes.

This role is on-site.

Responsibilities

• Manage teams of 20+ members within a service desk environment.
• Develop and implement standardized processes, procedures, and training packages for IT staff and end users.
• Drive the transition from informal communication to regimented, structured operating principles.
• Oversee change management, configuration management, and change control board protocols.
• Direct device management and desktop patching workflows.

Required Skills

• Experience managing teams of 20 or more people.
• Proficiency in Microsoft 365, including Teams administration.
• Expertise in Office Suite, including Outlook, PowerPoint, Word, and Excel.
• Mobile Device Management experience using InTune, specifically for devices like iPads.
• Knowledge of ITSM processes, including Change Management and Configuration Management.
• Understanding of ticketing systems, ticket prioritization, and IDOL.
• Experience building images for Windows 10 and Windows 11.
• Technical knowledge of print servers and printing mechanics.
• Proven ability to create tip sheets and training documentation.

Preferred Skills

• ANY GRADUATE degree.
• 1 year of tenure in similar project management roles.

Key Skills

Education

ANY GRADUATE