Description

Job Description:

• The Scrum Master supports Client Tolling (E-ZPASS) delivery team by facilitating Agile ceremonies, maintaining team alignment, and ensuring clear visibility into work progress, risks, and priorities.
• This role blends Agile facilitation with hands-on delivery operations including documentation, reporting, DevOps card creation, and cross-team coordination.
• The Scrum Master collaborates regularly with the Development Manager to support execution, risk mitigation, and continuous improvement.
• The ideal candidate is adaptable, coachable, proactive, and comfortable shifting between facilitation, investigation, and operational support.

Key Responsibilities:

• Facilitate Scrum ceremonies effectively and consistently.
• Maintain backlogs, work items, and dashboards in Azure DevOps or similar systems.
• Create and refine Azure DevOps cards and supporting documentation.
• Track and report delivery metrics including velocity, burndown, risks, blockers, and project status.
• Document action items, decisions, and status updates.
• Perform appropriate investigation before escalating issues.
• Collaborate regularly with the Development Manager for team alignment.
• Support process improvement initiatives by identifying opportunities and proposing ideas.
• Ensure accuracy and transparency in reporting.
• Assist with dependency coordination across teams.

Required Skills

• 3–5 years of experience as a Scrum Master supporting Agile teams.
• Strong understanding of Agile values and frameworks.
• Experience with Azure DevOps or similar Agile work management systems.
• Experience tracking and reporting Agile delivery metrics.
• Ability to investigate issues before escalation.
• Strong written and verbal communication skills.
• CSM Certification. Desired Skills
• PMP Certification preferred.
• Experience in large enterprise or government environments.
• Familiarity with Agile maturity efforts or transformations. Deliverables & Success Metrics
• Well-facilitated Agile ceremonies.
• Accurate and timely reporting.
• High-quality DevOps card creation and backlog maintenance.
• Clear documentation and action tracking.
• Effective identification and mitigation of risks and blockers.
• Demonstrated contributions to process improvement

Required:

• Facilitating Scrum ceremonies
• Agile frameworks, values, and team coaching
• Azure DevOps or similar Agile work management system
• Creating and managing work items/user stories/tasks
• Project reporting, metrics, and dashboards
• Documentation & administrative support
• Process improvement & continuous improvement involvement
• Root-cause investigation before escalation
• Cross-team communication & collaboration
• Experience supporting Agile delivery in technical environments
• Ability to balance Agile facilitation with delivery operations
• CSM Certification
• PMP Certification

Key Skills

Education

Any Graduate