Description

Key Responsibilities:    

• Own and operate the NASE intake management process end-to-end: triage, backlog hygiene, prioritization, assignment, aging follow-up, and closure validation.
• Facilitate weekly intake triage and aging reviews; define and document disposition decisions — Accept, Defer, Redirect, or Close — with clear rationale for each.
• Apply directive mapping to align every open intake ticket with a strategic program area such as Tools Consolidation, Tier 1 / Manual Task Automation, Zero-Touch Deployment, Zero Downtime, Autonomous Network Operations, L4 Operations, or OSS Modernization.
• Maintain required fields across all Jira tickets: owner, priority, strategic directive, LOE estimate and confidence level, next action, last updated date, and closure outcome.
• Publish and maintain a live intake health dashboard tracking aging, ownerless tickets, priority gaps, and demand volume by strategic directive — for operational, stakeholder, and leadership audiences.
• Facilitate biweekly stakeholder office hours to clarify requests, validate pain points, set expectations, and reduce ad hoc side-channel escalation.
• Prepare monthly portfolio alignment summaries and quarterly leadership readouts segmented by FaultIQ, OSS/DAS/SeGW scope, and Portfolio Planning priorities.
• Drive closure outcome validation: confirm whether completed tickets Met, Exceeded, or fell short of expectations — and surface recurring patterns for continuous improvement.
• Proactively identify misaligned, capricious, or last-minute requests; facilitate candid stakeholder conversations about scope, feasibility, timing, and viability.
• Serve as the operational backbone for intake and product owners, enabling them to focus on architecture, strategy, and delivery rather than queue management.
• Use AI-assisted tools to accelerate reporting, meeting documentation, dashboard maintenance, and backlog triage.

Required Skills:   

• Proven experience managing technology intake, demand management, or portfolio operations in a fast-paced engineering or telecom environment.
• Proficiency with Jira or an equivalent issue-tracking platform — including backlog management, custom fields, dashboards, filter configuration, and workflow design.
• Experience standing up and facilitating governance cadences: triage reviews, aging reviews, stakeholder forums, and executive readouts.
• Strong consultative communication skills: ability to ask the right questions, surface tradeoffs clearly, and help leadership make faster and better-informed decisions.
• Demonstrated ability to drive accountability without micromanagement — setting clear expectations, following through, and enforcing closure discipline.
• Comfort operating in ambiguity: able to take an undefined or broken process and create structure that teams and stakeholders actually use and trust.
• Experience with Agile, Kanban, or hybrid delivery models in a technology or infrastructure organization.
• Strong written communication: able to produce concise, leadership-ready summaries, dashboards, and status updates without over-engineering the process.
• Ability to work independently, manage multiple concurrent workstreams, and escalate blockers promptly and clearly.

Preferred Qualifications:    

• Experience in a telecommunications, network engineering, or infrastructure technology organization.
• Familiarity with network operations concepts: RAN, OSS, DAS, field operations tooling, or network event management.
• Experience using AI-assisted productivity tools applied to project management workflows — meeting summaries, reporting automation, backlog triage, or dashboard generation.
• PMP, PMI-ACP, SAFe, or equivalent certification.
• Experience designing or rebuilding intake or demand management processes from scratch, including guided intake forms and triage models.
• Familiarity with portfolio strategy frameworks and linking demand intake to organizational strategic goals.
• Experience supporting or operating within a PMO or as a PMO adjunct embedded in a product or engineering organization.
• Exposure to multi-stakeholder environments with competing priorities across technical, operational, and leadership audiences

Key Skills

Education

Bachelor's degree