Description

You will own the strategy and execution of EUC proactive servicing transformations.

Responsibilities

• Assess the existing EUC proactive servicing model, including tools, workflows, and outcomes.
• Design the future-state predictive, proactive, and preventative servicing operating model.
• Analyze live servicing channels (walk-up, chat, phone) to identify and reduce avoidable demand.
• Operationalize proactive remediation using Nexthink FLOW and Remote Actions.
• Provide guidance on ServiceNow operational deployment and measure resulting adherence and compliance.

Required Skills

• Proven experience implementing EUC or Digital Workplace proactive servicing models.
• Demonstrated success reducing live support demand via automation and proactive remediation.
• Strong hands-on experience with Nexthink FLOW and Remote Actions.
• Operational experience deploying and driving adoption of ServiceNow.
• Experience improving compliance outcomes through automated servicing.
• Expert understanding of predictive, preventative servicing and device health analytics.
• Ability to design and deploy automation use cases at scale.
• Experience delivering transformational change in large, complex organizations.

Key Skills

Education

Any Gradute