Description

Manage 5-7 client Digital Support projects and own the end-to-end client relationship.

Responsibilities

• Manage daily operations of client Digital Support projects and steady-state support initiatives.
• Analyze support data to identify trends and conduct monthly business reviews with stakeholders.
• Identify new scope opportunities, provide quotes, and manage project budgets through quarterly and yearly reviews.
• Coordinate support complaints and manage communications regarding case outliers.
• Participate in quarterly PI Planning and manage project risks and new scope requirements.

Required Skills

• 7+ years of experience in Project Management or Account Management.
• Proficiency in Agile Methodology and Waterfall frameworks.
• Experience with Data Analysis and Big Data.
• Hands-on experience using Salesforce or other CRM/ERP systems.
• Bachelor’s Degree.
• Proven ability to manage client relationships and project onboarding.

Key Skills

Education

Bachelor’s Degree