Description

Lead testing efforts for contact center components across voice, email, and work item channels.

This role is hybrid.

Responsibilities

• Validate contact center components on-prem and within Genesys Cloud, including data and reporting.
• Design and execute diverse testing techniques, strategies, and test cases.
• Manage the full defect lifecycle using QTest and Jira.
• Prepare formal test plan strategies, approach documents, and test results.
• Operate within Agile/Scrum frameworks and the software development life cycle.

Required Skills

• 5+ years of experience in quality assurance.
• Direct experience with Genesys Cloud testing and IVR testing.
• Proficiency with QTest and Jira for bug logging and management.
• Experience with Cyara for automated IVR testing.
• Strong knowledge of Test Case Design and Test Execution.
• Working knowledge of Confluence.
• Familiarity with SDLC and Agile/Scrum methodologies.
• Experience testing voice, email, and work item channels.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate