Description

We are looking for an experienced QA Engineer with strong expertise in Cyara and Contact Center Testing to support enterprise customer experience platforms.

Required Skills & Experience:
10+ Years of Quality Assurance Experience
2+ Years of Hands-on Experience with Cyara
Strong Knowledge of STLC & Defect Management
IVR, Voice, Chat, SMS & Omnichannel Testing
Contact Center Platforms (Genesys Cloud, Cisco UCCE/UCCX, NICE CXone, Amazon Connect, Five9)
API Testing (Postman, Swagger, REST Assured)
SQL & Database Validation
Automation Testing (Selenium, Java, Python, or C#)
CI/CD Tools (Jenkins, Azure DevOps, GitHub Actions)
Jira / Azure DevOps / ALM
Agile / Scrum Methodology

Key Responsibilities:
Design and execute manual and automated test cases
Build and maintain Cyara test scripts for IVR and contact center applications
Validate voice, chat, SMS, email, and digital customer journeys
Perform functional, regression, integration, smoke, and end-to-end testing
Execute API and backend testing
Identify, document, and track defects through resolution
Collaborate with developers, business analysts, and product owners
Support sprint planning, QA reviews, and production releases
 

Key Skills

Education

Any Graduate