Description

QA Executive – Veho Delivery Command Center (Customer Care Project)

Location: Panchkula
Role: QA Executive (Customer Care / Chat Support Process)

Key Responsibilities:

Monitor and audit customer support interactions (Chat/Email/Voice).
Evaluate agent performance against quality standards.
Identify process gaps and provide constructive feedback.
Prepare QA reports and track improvement metrics.
Ensure compliance with client and company guidelines.
Work closely with operations teams to improve customer experience.

Preferred Candidate Profile:

Experience in QA for Customer Care, Chat Support, or BPO processes.
Strong communication and analytical skills.
Good understanding of quality parameters and audit processes.
Ability to prepare reports and conduct feedback sessions.
Experience in customer service environments is preferred.

Location: Panchkula
Interested candidates can share their updated CV.

skills

Required Skills for QA – Veho Delivery Command Center (Customer Care Project)

Quality Auditing & Monitoring
Customer Service & Chat Support Knowledge
Strong Communication Skills
Attention to Detail
Analytical & Problem-Solving Skills
Feedback & Coaching Ability
Process Compliance & Documentation
Report Preparation & Data Analysis
MS Excel and MS Office Proficiency
Team Collaboration & Stakeholder Management
Conflict Resolution Skills
Time Management & Multitasking

Preferred Experience: QA experience in Customer Care, Chat Support, BPO, or Contact Center environments.

Key Skills

Education

Not specified