← Back to jobs

Programming.com Inc Logo
QA Executive – Veho Delivery Command Center (Customer Care Project)

Programming.com Inc

 

Panchkula, Haryana, India

Posted On: 15+ days ago
Experience: 5 years
Availability: Hybrid
Openings: 10
Category: Consultant Lead
Tenure: Full-time Only
Related Jobs

No related jobs found

Description

Own quality assurance for the Veho Delivery Command Center customer care project, auditing support interactions and driving process improvements.

This role is on-site.

Responsibilities

  • Monitor and audit customer support interactions across chat, email, and voice channels.
  • Evaluate agent performance against defined quality standards and compliance guidelines.
  • Identify process gaps and provide constructive feedback to operations teams.
  • Prepare QA reports and track improvement metrics using data analysis.
  • Collaborate with stakeholders to enhance overall customer experience.

Required Skills

  • 5+ years of experience in QA for Customer Care, Chat Support, or BPO processes.
  • Proficiency in Quality Auditing and Monitoring customer service interactions.
  • Strong analytical thinking and problem-solving abilities.
  • Experience with process compliance, documentation, and reporting.
  • Excellent written and verbal communication skills for feedback sessions.
  • Proficiency in MS Excel and MS Office for data analysis and report preparation.
  • Ability to multitask and manage time effectively in a high-volume environment.

Preferred Skills

  • Experience in customer service environments with a focus on conflict resolution.
  • Strong team collaboration and stakeholder management capabilities.

Education

Not specified

Related Jobs

No related jobs found

← Back to jobs