Description

Key Responsibilities

1. Issue Consolidation & Quality Validation

• Review incoming dogfood bug reports, defects, and user feedback.
• Analyze, categorize, and consolidate duplicate or related issues into actionable themes.
• Validate reported issues and work with stakeholders to improve issue quality and clarity.
• Track issue lifecycle and ensure timely follow-up with engineering teams.

2. Technical Program Management

• Coordinate across Engineering, Product, QA, and Program teams to drive issue resolution.
• Facilitate status reviews, issue triage discussions, and stakeholder sync meetings.
• Identify program risks, blockers, and dependencies, and escalate when necessary.
• Maintain execution plans, action item tracking, and program milestones.
• Ensure alignment between program goals, user feedback, and engineering priorities.

3. Reporting, Metrics & Communication

• Create recurring scorecards, dashboards, and executive-ready status reports.
• Translate technical findings into concise, actionable summaries for leadership.
• Present issue trends, quality metrics, and program status to stakeholders.
• Drive data-backed recommendations to improve product quality and user experience.

4. Data Management & Analysis

• Maintain program metrics, tracking systems, spreadsheets, and dashboards.
• Perform data cleaning, analysis, and reporting using Google Sheets.
• Build and maintain formulas, pivot tables, charts, and tracking mechanisms.
• Monitor trends and identify patterns across large volumes of user feedback and bug reports.

Required Skills & Experience

Program Management

• Experience managing cross-functional initiatives, project tracking, and stakeholder communication.
• Strong organizational and execution skills with the ability to manage multiple priorities.
• Ability to identify risks, drive action items, and deliver against timelines.

QA & Issue Management

• Experience working with bug tracking systems and issue triage processes.
• Ability to analyze defects, identify trends, and drive quality improvements.
• Familiarity with software development and testing lifecycles.

Data Analysis

• Strong proficiency in Google Sheets including:
  • Formulas and functions
  • Data cleaning and manipulation
  • Filtering and sorting
  • Pivot tables
  • Reporting and chart creation

Communication

• Excellent written and verbal communication skills.
• Ability to summarize complex technical feedback into concise executive-level updates.
• Strong stakeholder management and collaboration abilities.

Preferred Qualifications

• Previous experience working at Google as a TVC (Temporary Vendor Contractor).
• Hands-on experience with:
  • Buganizer
  • Google Sheets
  • Google Docs
  • Google Groups
  • Internal dashboards and reporting tools
• Prior experience supporting large-scale product testing, dogfood programs, or quality initiatives.
• Exposure to technical program management, release management, or engineering operations

Key Skills

Education

Bachelor's degree