Description

Job Responsibilities include:

Conduct quality assurance assessments and control testing to ensure accuracy, compliance, and adherence to quality standards.

Monitor performance metrics, identify trends and risk areas, and provide insights to improve service quality.

Analyze QA results and customer data to create reports, dashboards, and actionable recommendations.

Provide structured feedback and coaching to team members to enhance performance and accountability.

Collaborate with cross-functional teams to drive continuous improvement and optimize processes.

Ensure compliance with regulatory guidelines, support audits, and identify and escalate control gaps or risks.

Required Qualifications:

Bachelor’s degree in computer science, Information Technology, Business, Finance, or a related field required.

5–10 years of experience in Quality Assurance, manual testing, or operations within financial services or similar domains.

Strong expertise in manual testing methodologies, test case design, and defect management tools (e.g., JIRA, ALM, Azure DevOps).

Proven experience in data analysis, reporting (Advanced Excel), and ensuring compliance with quality frameworks and audit standards

Key Skills

Education

Any Graduate