Description

The Performance Quality Analyst ensures service quality, operational consistency, and risk mitigation within Institutional Retirement Client Services through QA assessments, performance monitoring, and data-driven insights.

This role is on-site.

Responsibilities

• Conduct quality assurance assessments and control testing to ensure transaction accuracy, compliance, and consistency.
• Monitor individual and team performance metrics to identify trends, process gaps, and risk areas.
• Provide structured feedback and partner with managers to deliver coaching sessions and improvement plans.
• Analyze customer data and QA results to prepare actionable insights and dashboards for stakeholders.
• Ensure adherence to regulatory standards and participate in internal and external audits to identify control gaps.

Required Skills

• 5–10 years of experience in Quality Assurance, Operations, or Risk Control roles.
• Strong proficiency in manual testing methodologies and processes.
• Ability to analyze requirements and create detailed test cases.
• Experience with defect tracking and test management tools including JIRA, ALM, and Azure DevOps.
• Advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis.
• Understanding of quality frameworks, audit processes, and controls.
• Knowledge of SDLC and Agile methodologies.

Preferred Skills

• Experience in the financial services, insurance, or pensions domain.
• Strong documentation and reporting skills.

Key Skills

Education

Any Graduate