Quality Assurance Analyst

You will ensure the accuracy and effectiveness of Decisioning applications by managing the quality assurance, testing, and monitoring of Next-Best-Action strategies.

Responsibilities

• Perform impact analysis on new requirements and translate complex strategies into implementable designs.
• Develop reporting and simulations to demonstrate offer qualification across segments and guide NBA strategy decisions.
• Configure new actions and treatments within the Pega Customer Decision Hub and refine existing rules.
• Execute manual, automated, exploratory, unit, and smoke testing activities within an Agile environment.
• Maintain test cases, scripts, and plans while documenting all testing processes and results.

Required Skills

• 10+ years of professional experience.
• Advanced proficiency in SQL and Excel.
• Experience manipulating and analyzing large datasets using Python and Tableau.
• Expertise with SOAP and RESTful web APIs using tools such as Postman or ReadyAPI.
• Strong knowledge of data manipulation and BI tools.
• Ability to communicate technical details and business findings clearly.
• Proven ability to manage multiple projects and identify process improvements.