Description

• Good communication and customer handling
• Technical knowledge of the system/application
• Knowledge of databases (SQL), APIs, logs analysis
• Familiarity with ticketing tools (like Jira Service Management, ServiceNow)
• Ability to follow SOPs and troubleshooting guides
• Debugging and analytical skills
• Familiarity with monitoring tools and scripting (sometimes)
• Deeper understanding of system architecture

Education and Experience

• Diploma / BSC / BE / B Tech in Electrical & Electronics/Computer Science/Information Sciences/Telecommunication/
• A foundation level course in Software testing

Key Skills

Education

Any Gradute