Description

Responsibilities

Quality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areasDevelop insights to improve service quality and operational efficiencyCoaching FeedbackProvide clear| structured| and constructive feedback to analysts and team membersPartner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standardsData Analysis ReportingAnalyze customer data| QA results| and performance trendsPrepare and present actionable insights and dashboards for stakeholdersSupport decision-making through data-driven recommendationsContinuous ImprovementCollaborate with cross-functional teams to identify| test| and implement process improvementsContribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomesCompliance Risk ManagementEnsure adherence to regulatory| compliance| and internal risk standardsParticipate in internal and external auditsIdentify and escalate potential control gaps and compliance risksRequired QualificationsExperience510 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related fieldTechnical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controls

Key Skills

Education

Any Gradute