Description

Owns quality assurance assessments, performance monitoring, and continuous improvement initiatives to ensure regulatory compliance and operational excellence.

This role is on-site.

Responsibilities

• Conduct QA assessments and control testing against the company Quality Framework.
• Evaluate transactions, processes, and service interactions for accuracy, compliance, and consistency.
• Monitor individual and team performance metrics to identify trends, process gaps, and risk areas.
• Provide structured feedback and partner with managers to drive accountability and performance improvements.
• Analyze customer data and QA results to prepare actionable insights and dashboards for stakeholders.

Required Skills

• 9+ years of experience in Quality Assurance, Operations, or Risk/Control roles.
• Strong proficiency in data analysis and reporting using advanced Microsoft Excel (pivot tables, formulas).
• Experience with QA tools, dashboards, or reporting platforms.
• Understanding of quality frameworks, audit processes, and internal controls.
• Ability to collaborate with cross-functional teams to implement process improvements and SOPs.
• Bachelor’s degree in Business, Finance, Analytics, or related field.

Preferred Skills

• Experience in financial services, insurance, or pensions.
• Participation in internal and external audits.

Key Skills

Education

Any Gradute