Description

Lead implementation, quality assurance, and support for ContactEngine solutions across APAC and global markets.

This role is hybrid.

Responsibilities

• Configure, test, debug, and deploy the SaaS platform based on specific client requirements.
• Document client business processes to define requirements for automated transactions and proactive customer journeys.
• Write, debug, and test JavaScript code snippets, APIs, and application integration specifications.
• Utilize SQL to write queries, build reports, and create dashboards for optimizing customer journeys.
• Collaborate with EU and US teams to build, test, and support customer journeys using internal tools.

Required Skills

• 5+ years of experience in implementation, professional services, or consulting roles.
• Proficiency in manual and automation testing.
• Strong knowledge of data structures and data analysis.
• Proficiency in SQL and data analysis.
• Competency in JavaScript, HTML, and CSS.
• Ability to work shifting schedules to support global customers.

Preferred Skills

• Technical proficiency in Selenium, C#, Python, and Confluence.
• Experience with data structure extraction, summarization, and integration tools.
• Application knowledge of Excel, Tableau, or similar BI tools.

Key Skills

Education

Any Graduate