Description

Key Responsibilities

Lead end-to-end QA activities for Salesforce-based applications and implementations.

Define test strategy, test plans, test scenarios, test cases, and execution approach.

Perform functional, integration, regression, system, and UAT testing.

Validate Salesforce Commerce Cloud functionality, integrations, workflows, and customer journeys.

Test Agentforce Service / Service Cloud capabilities, including service processes and integrations.

Validate Salesforce Field Service implementations, including mobile application functionality.

Perform hands-on testing of the Field Service Mobile App, covering:

Online tracking capabilities

Offline functionality

Mobile workflows and synchronization

Work orders and service appointments

Field technician workflows

Test Agentforce Field Services / Service Cloud functionality and related integrations.

Identify, document, prioritize, and track defects through resolution.

Coordinate with developers, Salesforce consultants, business teams, and stakeholders.

Ensure appropriate test coverage across Salesforce configurations, customizations, APIs, and integrations.

Support release validation, production deployments, and post-release verification.

Mentor QA engineers and establish QA best practices.

Required Skills

Salesforce Commerce Cloud

Strong hands-on QA experience with Salesforce Commerce Cloud Platform.

Experience testing e-commerce functionality, customer journeys, integrations, and APIs.

Agentforce Service / Service Cloud

Hands-on testing experience with Agentforce Service (Service Cloud).

Good understanding of Salesforce Service Cloud processes and configurations.

Experience validating service workflows, integrations, and automation.

Salesforce Field Service

Hands-on implementation/testing experience with Salesforce Field Service.

Strong experience with Field Service Mobile App.

Experience testing both online tracking and offline capabilities.

Experience with Agentforce Field Services / Service Cloud.

Understanding of work orders, service appointments, scheduling, dispatch, and technician workflows.

QA Competencies

Test Strategy & Planning

Functional & Integration Testing

Regression Testing

UAT Testing

Mobile Application Testing

API Testing

Defect Management

Test Case Design & Execution

Release & Deployment Validation

Stakeholder Management

QA Team Leadership

Preferred Qualifications

Salesforce certifications are an advantage.

Experience working on enterprise Salesforce implementations.

Strong communication and stakeholder management skills.

Ability to work independently in a remote environment

Key Skills

Education

Bachelor's degree