Quality Assurance Lead

Role Overview:
Software Quality Assurance Lead to lead the quality assurance strategy and execution for a
Distributed Order Management (DOM) implementation, with a focus on Manhattan
Associates or similar platforms. This role requires strong leadership in orchestrating testing
across third-party vendors, boundary systems, and geographically dispersed teams. The
successful candidate will drive quality through metrics, automation, and CI/CD integration,
ensuring a scalable and high-performing solution within a complex enterprise ecosystem.

Key Responsibilities:

Strategic Test Leadership
Define and own the end-to-end test strategy for the DOM implementation.
Align testing objectives with business goals, technical architecture, and delivery
milestones.
Define test objectives, scope, environments, and data requirements.
Establish and monitor quality metrics (e.g., defect density, test coverage, automation
effectiveness).to measure effectiveness and drive continuous improvement.

Execution & Delivery
Lead the planning and execution of functional, integration, system, performance, and
UAT testing.
Manage testing milestones and ensure alignment with overall program timelines.
Oversee defect lifecycle management, including triage and resolution across internal
and external teams.

Automation & CI/CD
Implement and scale test automation frameworks for regression and integration
testing.
Integrate automated testing into CI/CD pipelines to support continuous delivery and
early defect detection.
Promote shift-left testing practices and test-driven development (TDD) principles.
Enterprise Collaboration
Coordinate testing efforts across Manhattan Associates, third-party vendors, and
boundary systems (e.g., ERP, CRM, WMS).
Facilitate cross-functional collaboration with Product Owners, Business Analysts,
Developers, and Infrastructure teams.
Navigate complex stakeholder environments and ensure alignment across global
teams.
Team Leadership
Lead and mentor QA engineers and testers across onshore and offshore locations.
Foster a culture of quality, innovation, and accountability within the QA organization.
Manage resource planning, onboarding, and performance tracking.
Manage testing milestones and ensure alignment with overall project timelines.
Oversee defect management, triage, and resolution processes.
Required Skills & Qualifications:
8 years of experience in software testing, with 3 years in a test leadership role.
Proven experience with DOM platforms, preferably Manhattan Associates.
Strong background in test strategy, automation, and CI/CD integration.
Experience managing testing across third-party systems and enterprise integrations.
Proficiency in test management tools (e.g., JIRA, TestRail, Zephyr).
Hands-on experience with automation tools (e.g., Selenium, Cypress, Playwright).
Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI, Azure DevOps).
Excellent communication, stakeholder management, and analytical skills.
Bachelor s degree in computer science, engineering, or related field.
Nice to Have Skills:
Experience with API testing (e.g., Postman, REST Assured).
Knowledge of performance testing tools (e.g., JMeter, Gatling).
Familiarity with cloud platforms (AWS, Azure, GCP).
Experience in retail, e-commerce, or supply chain domains.
ISTQB or equivalent QA certification.
Exposure to service virtualization, contract testing, or mocking frameworks.
Understanding of data synchronization, order orchestration, and inventory visibility