Description

You lead the QA function across multiple projects, ensuring high-quality CX and Contact Center solutions.

Responsibilities

• Define, implement, and enhance QA processes, methodologies, and best practices.
• Oversee test plan and test case creation, review, and execution across projects.
• Lead testing efforts for Conversational AI bots, NLP/NLU workflows, and Omnichannel CCaaS platforms.
• Guide, mentor, and supervise QA analysts and automation engineers.
• Engage throughout the SDLC to embed quality checkpoints from requirements through deployment.

Required Skills

• 12-19 years of experience in Quality Assurance for Contact Center, CX, and AI solutions.
• Hands-on expertise in QA for Conversational AI, Agent Assist, and CCaaS platforms.
• Proficiency in functional, regression, integration, performance, and automated testing.
• Strong experience with API Testing and tools like Postman.
• Expertise in Automation Testing using frameworks such as Cucumber.
• Knowledge of NLP/NLU workflows and voice/chat flow testing.
• Experience applying QA within the SDLC lifecycle.
• Proven ability in team leadership and stakeholder management.

Key Skills

Education

Any Graduate