Description

You will lead end-to-end process consulting projects and manage service transformation programs.

Responsibilities

• Execute process consulting projects based on ITIL V3/V4, ISO 20000, and CMMI SVC models.
• Design ITOM, governance frameworks, DevOps, and Agile/SAFe structures.
• Conduct process assessments, prepare gap analysis reports, and establish improvement roadmaps.
• Define measurement frameworks for SLA and KPI tracking.
• Drive continuous service improvement programs and institutionalize new processes.
• Deliver ITIL training programs and maintain associated course materials.

Required Skills

• 5+ years of experience in process consulting and service design.
• Proven track record of executing end-to-end assignments including gap analysis and auditing.
• Deep knowledge of ITIL process definition and implementation roadmaps.
• Experience with Application and Infrastructure Maintenance lifecycles and Transition.
• Direct experience managing client engagements and deliverables.
• Practical knowledge of ITOM, DevOps, Agile, and Transformation methodologies.
• Strong presentation and interpersonal communication skills.
• Ability to perform process and SLA KPI testing on service management tools.

Key Skills

Education

Any Gradute