Description

You will manage a portfolio of 50-75 customer accounts to drive success and platform adoption.

Responsibilities

• Manage a portfolio of 50-75 customer accounts to convert users into platform champions.
• Establish success plans that clarify customer goals and enable progress measurement.
• Consult with users on business challenges and industry trends to maximize Insight Platform utility.
• Collaborate cross-functionally to improve customer experience and loyalty.
• Run delivery workshops to guide customers through key project decisions.

Required Skills

• 7+ years of experience designing and delivering software implementations in complex environments.
• 1-4 years of experience working at a SaaS company.
• Proficiency with HTML, CSS, and JavaScript.
• Strong program management skills for planning and executing project tasks on time and on budget.
• Proven track record of delivering projects within large, complex organizations.
• Experience running customer-facing delivery workshops.
• Strong communication and problem-solving abilities.
• Bachelor’s Degree in Computer Science, Computer Engineering, or a closely related field.

Key Skills

Education

Any Graduate