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Rally Product Support Engineer

Soho Square Solutions

 

Montreal, QC, Canada

Posted On: 30+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Product Support Engineer
Tenure: Contract - Corp-to-Corp
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Description

Key Responsibilities

  • Design, configure, and automate workflows and data synchronization processes between Rally and Jira.
  • Develop and maintain Python scripts to extract, transform, and report data across enterprise systems (e.g., PPM tools, ServiceNow).
  • Ensure high availability, performance, and scalability of the Rally platform.
  • Monitor, troubleshoot, and resolve issues related to Rally–Jira integrations.
  • Collaborate with cross-functional teams to onboard new business units/squads onto Rally.
  • Optimize integration pipelines to improve efficiency and data consistency.

Required Skills & Qualifications

  • Strong experience with RESTful APIs and programmatic integration.
  • Proven experience integrating APIs across enterprise systems.
  • Proficiency in working with JSON and other data exchange formats.
  • Hands-on experience with Python scripting for automation and data handling.
  • Experience with Rally, Jira, and ConnectALL for workflow automation and synchronization.
  • Strong analytical, debugging, and problem-solving skills.
  • Ability to work independently and manage multiple priorities effectively.
  • Solid understanding of Agile methodologies and working within Atlassian Jira environments.

Preferred Qualifications (Nice to Have)

  • Knowledge of Software Development Life Cycle (SDLC) and DevOps practices.
  • Exposure to AI tools and platforms (e.g., Anthropic Claude, OpenAI).
  • Experience working in large-scale enterprise environments

Education

Bachelor's degree

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