Description

What's the Job?

• Support and contribute to IT Service Management processes including Release, Change, and Configuration Management.
• Coordinate release planning sessions, implementation readiness reviews, and operational governance meetings.
• Partner with business units, project teams, infrastructure teams, application support teams, and vendors to ensure successful release and deployment activities.
• Review and validate release and change requests for completeness, accuracy, and compliance with policies and standards.
• Monitor release activities, assess risks, and support continuous improvement initiatives to enhance operational stability and deployment efficiency.

What's Needed?

• 1-3 years of experience in Release Management or related IT support roles.
• Foundational knowledge of ITIL principles and IT Service Management (ITSM) practices.
• Familiarity with ServiceNow or comparable ITSM platforms is preferred.
• Strong communication and organizational skills with the ability to manage multiple priorities effectively.
• High attention to detail and a proactive approach to learning enterprise IT processes

Key Skills

Education

Any Graduate