Description

Manage IT service management processes including release, change, and configuration management to ensure stable deployments.

This role is remote.

Responsibilities

• Coordinate release planning sessions, implementation readiness reviews, and operational governance meetings.
• Partner with business units, project teams, infrastructure teams, application support teams, and vendors to execute release activities.
• Review and validate release and change requests for completeness, accuracy, and policy compliance.
• Monitor release activities, assess risks, and support continuous improvement initiatives.

Required Skills

• 1-3 years of experience in Release Management or related IT support roles.
• Foundational knowledge of ITIL principles.
• Experience with IT Service Management (ITSM) practices.
• Strong communication and organizational skills.
• Ability to manage multiple priorities effectively.
• High attention to detail.

Preferred Skills

• Familiarity with ServiceNow or comparable ITSM platforms.
• Proactive approach to learning enterprise IT processes.

Key Skills

Education

Any Graduate