Description

Design and implement an end-to-end multimodule release management process for the Medicaid Enterprise System Transformation.

Responsibilities

• Design business processes to coordinate release management activities between multiple vendors and ensure all evidence is documented within Application Lifecycle Management tools.
• Serve as the functional lead for the implementation of ServiceNow Change Management and Incident Management.
• Coordinate schedules of pending and approved IT change management requests and lead IT change control management duties.
• Manage release schedules by coordinating multiple teams to ensure tasks align with project timelines.
• Author and coordinate business continuity plans and assist with Operations and Maintenance activities for system modules.

Required Skills

• 10+ years of technical development or change management experience.
• Deep understanding of IT Service Management (ITSM) processes, including Change Management, Release Management, and Service Asset and Configuration Management.
• Proven experience coordinating releases across multiple vendors and applications.
• Proficiency with ServiceNow and Jira.
• Hands-on experience with Microsoft Visio, LucidChart, Microsoft Project, Smartsheet, and SharePoint.
• Expertise in Microsoft 365 Office Suite.
• Knowledge of project management principles, data collection, and analysis methods.
• Ability to organize risks and issues for presentation in formal reports and documentation.

Key Skills

Education

Any Graduate