Description

Manage release cycles and production stability for front office systems. Drive resolution for critical issues and ensure system uptime.

Responsibilities

• Own production stability and Major Incident Management (MIM) to ensure high availability.
• Monitor and troubleshoot batch jobs, application errors, and system issues.
• Perform root cause analysis to proactively minimize application support problems.
• Execute database scripts for ad-hoc reporting and user requests.
• Coordinate with business groups to resolve queries and manage quarterly maintenance windows.

Required Skills

• 5+ years of experience in release or project management roles.
• Proficiency with ServiceNow and Odyssey.
• Strong knowledge of IT Service Management (ITSM) frameworks, specifically Incident, Problem, Change, and Knowledge management.
• Hands-on experience with Project Management methodologies.
• Ability to maintain and execute scripts on databases for data analysis.
• Experience in direct business integration and managing high-pressure environments.
• Analytical skills for detailed data parsing and error checking.

Key Skills

Education

Any Graduate