Description

Provide remote support to the collector community via telephone, email, and online chat, resolving inquiries and owning issues to completion.

This role is remote.

Responsibilities

• Communicate with collectors via phone, email, and chat to resolve inquiries.
• De-escalate complex situations and take ownership of customer issues.
• Manage multiple support systems while maintaining in-depth product knowledge.
• Identify and report trends or consumer concerns to the team.
• Maintain high accuracy and attention to detail in decision-making.

Required Skills

• Minimum of 3 years of experience in a contact center environment.
• Bilingual or multilingual proficiency in French Canadian or Spanish.
• Strong technical aptitude with knowledge of both PC and Mac platforms.
• Proficiency in Microsoft Office Suite applications.
• Excellent customer service and verbal/written communication skills.
• Proven leadership and time management skills.
• Ability to prioritize tasks and adapt to a demanding environment.

Preferred Skills

• SAP knowledge.
• Knowledge of collector brands such as Transformers, Star Wars, or Marvel.

Key Skills

Education

Any graduate