Description

You will provide Level 1 and Level 2 technical support to business clients via remote access, email, chat, and telephone.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, and network connectivity issues for end users.
• Manage incidents and work requests using the Incident Management System, ensuring thorough documentation of resolutions.
• Route complex problems to 3rd and 4th level IT support staff or appropriate specialists.
• Evaluate, analyze, and set up PC-based software including word processors, spreadsheets, and database management systems.
• Perform user account management and execute tasks according to established SOPs.

Required Skills

• 1-2 years of relevant technical support experience.
• Proven ability to provide Level 1 and Level 2 remote desktop support.
• Experience with hardware, software, and basic network troubleshooting.
• Experience with incident management workflows and ticket lifecycle.
• Strong verbal and written communication skills for global support.
• Ability to work in a 24/7 operational environment.
• Any Graduate degree.

Key Skills

Education

Any Graduate