Description

You will investigate and resolve fraud and financial risk cases in the payments or payroll industry.

This role is on-site.

Responsibilities

• Investigate, analyze, and resolve queued fraud and financial risk cases independently.
• Conduct outbound calls to customers to validate payroll or payment transactions.
• Document complete, succinct, and accurate case notes for every investigation.
• Resolve complex customer escalations and address fraud inquiries from other business units.
• Collaborate with team members to share solutions and provide follow-up support.

Required Skills

• 5+ years of experience in risk mitigation, specifically within payments or payroll.
• Background in banking or payroll operations.
• Strong analytical and critical thinking skills to identify risky financial transaction behaviors.
• Proficiency in using multiple applications and performing internet research.
• Proven investigative and research capabilities.
• Ability to make independent, sound decisions under pressure.
• Experience with risk, credit, finance, or underwriting processes.
• Availability to work overtime, Saturdays, and holidays.

Preferred Skills

• Certified Fraud Examiner (CFE) certification.

Key Skills

Education

Any Gradute