Description

Key Responsibilities

Process Discovery & Assessment

• Identify automation opportunities across business functions.
• Facilitate process discovery workshops and requirements gathering sessions.
• Analyze current state processes to identify inefficiencies, manual effort, risks, and improvement opportunities.
• Document process flows, business rules, exceptions, and system interactions.
• Evaluate automation feasibility and estimate business value, ROI, and effort.

Requirements & Solution Design

• Develop detailed business requirements and process definition documents (PDDs).
• Collaborate with developers and solution architects to design automation solutions.
• Create user stories, acceptance criteria, and process maps.
• Ensure automation requirements align with business objectives and operational priorities.
• Assist in prioritizing automation opportunities based on value, complexity, and strategic impact.

Development Support

• Work closely with RPA Developers throughout the development lifecycle.
• Clarify business rules and functional requirements.
• Participate in design reviews and solution validation.
• Coordinate issue resolution during development and deployment activities.

Testing & Deployment

• Create and execute User Acceptance Testing (UAT) plans and test cases.
• Validate automation outputs and ensure requirements are met.
• Coordinate stakeholder testing and sign off activities.
• Support production deployments and hyper care activities.

Required Qualifications

• Bachelor degree in Business, Information Systems, Computer Science, Engineering, or related field.
• 5 years of experience in Business Analysis, Process Improvement, Automation, or RPA.
• Experience with UiPath, Power Automate, Blue Prism, Automation Anywhere, or similar RPA platforms.
• Experience gathering and documenting business requirements.
• Strong analytical and problem solving skills.
• Experience creating process maps and workflow documentation.
• Excellent communication and stakeholder management skills.
• Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Preferred Qualifications

• Knowledge of Agile and Scrum methodologies.
• Experience with Jira, Azure DevOps, or similar work management tools.
• Familiarity with SQL and data analysis.
• Exposure to AI enabled automation solutions and intelligent document processing.
• Experience within transportation, logistics, supply chain, or freight brokerage environments

Key Skills

Education

Bachelor's degree