Description

Key Skills: RPA, Automation Anywhere, UiPath, Blue Prism, Production Support, RPA Monitoring, Troubleshooting, Automation Enhancement, Incident Management, SLA Management, Automation Reliability, Process Automation

Roles & Responsibilities:

• Monitor and manage production automations to ensure smooth execution and high system availability during business and peak operational hours.
• Perform proactive monitoring and quickly identify automation failures, incidents, and performance bottlenecks.
• Communicate production issues and failures to business users while providing timely updates on resolution progress.
• Perform troubleshooting and root cause analysis for automation failures and implement corrective actions.
• Implement bug fixes, minor code changes, and planned enhancements to improve automation performance and reliability.
• Handle business user requests, including ad hoc automation runs, schedule modifications, and process adjustments.
• Coordinate with Build and Development teams during production handovers and hyper-care support periods.
• Work closely with infrastructure and resiliency teams for VM provisioning and operational readiness.
• Maintain automation repositories, production logs, issue trackers, and support documentation.
• Track and report KPIs, SLA adherence, automation performance metrics, and operational dashboards.
• Support continuous improvement initiatives by identifying optimization opportunities in existing automation workflows.
• Ensure adherence to operational procedures, governance standards, and support best practices.

Experience:

• 4 - 7 years of experience in RPA production support, application support, or automation operations.
• Hands-on experience with Automation Anywhere development and production support activities.
• Strong experience in troubleshooting automation failures and resolving production incidents.
• Experience with automation monitoring tools and incident management processes.
• Knowledge of code deployment, version management, and support documentation practices.
• Exposure to UiPath and Blue Prism platforms is preferred.
• Strong analytical, communication, and stakeholder management skills.

Education: Any Graduation

Key Skills

Education

Any Graduate