Description

You will manage the intake and approval process for RPA licenses, service accounts, and deployment change tickets.

Responsibilities

• Review and approve RPA deployment change tickets within ServiceNow, handling an average volume of 135 tickets monthly.
• Verify that all change tickets contain required documentation, including UAT sign-off, file/script/configuration inventories, and Solution Design Documents (SDD).
• Validate that every ticket includes comprehensive installation, validation, and rollback plans.
• Collaborate with Scrum masters, developers, and RPA user groups to resolve documentation gaps or technical issues in change requests.

Required Skills

• 5+ years of professional experience in a relevant role.
• Experience managing change tickets and workflows within ServiceNow.
• Proficiency with RPA platforms.
• Knowledge of Power Apps and Power BI.
• Experience reviewing Solution Design Documents (SDD) and User Acceptance Testing (UAT) protocols.
• Ability to manage technical documentation for scripts, configurations, and deployment plans.
• Bachelor's degree or equivalent graduate-level education.

Key Skills

Education

ANY GRADUATE