Description

• 10+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization
Minimum 5+ years of experience in RPA project management & working for system integrators and/or global SI
• Excellent client-facing and internal communication skills
• Strong working knowledge of Microsoft Office
• PMP / PRINCE II certification a plus
• Experience using change management processes for dynamic professional services projects
• External customer-facing management experience a plus (including partners)
• Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus
• Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships
UiPath project management is mandatory
• Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus
Responsibilities
Coordinate internal resources to deliver customer outcomes as sold
• Ensure all RPA projects delivered within time, scope, quality, and cost constraints
• Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
• Ensure resource availability and allocation
• Develop detailed project plans to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Successfully manage the relationship with the client and all stakeholders
• Run,manage & develop customer facing project status meetings as required.
• Create and maintain comprehensive project documentation
• Collaborate with project managers worldwide to improve PM efficiency
• Foster relationships with customers enabling future account sales
• Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing
• Internalize every aspect of the customer experience as it relates to delivery excellence
• Assist in the development and/or review of SOWs, MSAs, and other related documentation
• Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.
• Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience
• Continually work to identify, develop and share new uses for UiPath
• Identify best practice artifacts that can be packaged into delivery kits and shared with partners
• Help drive customer references and case studies

Key Skills

Education

Bachelor's degree