Description

· Serve as liaison between technical and non-technical departments.

· Communicate with other management, developers, product owners and technical support specialists on product issues.

· Coach the team on best practices (maintaining a healthy backlog, develop high quality user stories, estimating and delivery)

Development

· Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.

· Track and communicate team velocity and sprint/release progress.

· Maintain process documentation.

· Ensure the team members are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

Application Support

· Assist as needed with backlog maintenance and reviewing quality of user stories.

· Assist with internal and external communication, improving transparency, and radiating information.

· Assist with prioritization and resolution of defects / bugs.

Management

· Participate proactively in developing and maintaining team working agreement, standards, and tools.

· Develop and manage Team performance metrics, leverage to drive efficiencies in the process.

· Identify and remove impediments, prevents distractions.

· Facilitate discussion and conflict resolution.

· Empower the team to self-organize.

Position Requirements

Formal Education & Certification

· Four-year college diploma or university degree in computer systems design or computer science, and/or 10 years equivalent work experience.

· Must be a Certified Scrum Master,

· Scaled Agile (SAFe) experience and certification is a plus

Knowledge & Experience

· Scrum Master or Business Analyst experience is preferred.

· Understanding of agile software development methodologies, values, and procedures.

· Thorough understanding of the software development lifecycle.

· Understanding of organization’s development platform and languages.

· Ability to understand technical issues.

Personal Attributes

· Self-motivated and capable of managing multiple priorities and tasks as delegated.

· Team-player with the ability to work within a collaborative environment.

· Excellent interpersonal skills, ability to work with diverse personality types.

· Ability to coach the team to reach their highest potential.

· Creative and efficient in proposing solutions to complex, time-critical problems.

· Collaborative in driving decisions.

· Ability to deal with multiple projects and deadlines.

· Strong analytical and problem-solving skills with high attention to detail.

Required/Desired Skills

Key Skills

Education

Bachelor's degree