Description

You will provide Level 3 technical support for SailPoint IIQ, serving as the final triage point for end-user incidents. You will own the resolution of complex issues by analyzing, fixing, and testing code. You will interface directly with business teams to manage multiple concurrent incidents and document technical fixes clearly for stakeholders.

Responsibilities

• Resolve user-reported incidents by analyzing and fixing code in SailPoint IIQ.
• Develop and test code to address identified system issues and restore service.
• Interface directly with end users and business teams to manage multiple incidents simultaneously.
• Document technical fixes and processes clearly for stakeholders.

Required Skills

• 5+ years of experience in technical development and support roles.
• Proficiency in SailPoint IdentityIQ (IIQ).
• Strong experience with BeanShell programming.
• Core competency in Java.
• Ability to run SQL scripts and perform basic Oracle database operations.
• Strong written and verbal communication skills for customer and partner interaction.
• Bachelor's degree or equivalent graduate qualification.

Preferred Skills

• Experience with Python.

Key Skills

Education

Any Graduate