Description

You will provide Level 3 technical support for SailPoint IIQ, resolving complex identity management incidents and owning the full lifecycle of issue resolution.

This role is on-site.

Responsibilities

• Resolve user-reported incidents by analyzing and fixing code in SailPoint IIQ.
• Develop and test code to address identified system issues and restore service.
• Interface directly with end users and business teams to manage multiple concurrent incidents.
• Document technical fixes and processes clearly for stakeholders.

Required Skills

• 5+ years of experience in technical development and support roles.
• Proficiency in SailPoint IdentityIQ (IIQ).
• Strong experience with BeanShell programming.
• Core competency in Java.
• Ability to run SQL scripts and perform basic Oracle database operations.
• Strong written and verbal communication skills for customer and partner interaction.
• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Graduate