Description

Job Overview

Our client is seeking a highly skilled Senior Technical Resource to support day-to-day operations of the SailPoint Identity IQ (IIQ) platform. The ideal candidate brings deep hands-on experience with SailPoint IIQ, strong IAM fundamentals, and the ability to diagnose and resolve complex operational issues in a production environment.

Key Responsibilities

Provide daily operational support, monitoring health, performance, and stability of the SailPoint IIQ environment
Manage and resolve incidents, production issues, and service requests including access requests, provisioning, and certification campaigns
Perform detailed debugging, log analysis, and root cause analysis for application errors, failed tasks, and integration issues
Deliver L2/L3 support for escalated incidents and complex service requests
Document runbooks, knowledge articles, and troubleshooting guides
Partner with IAM engineering, application owners, infrastructure, and service desk teams
Support audit and compliance-related operational requests
Required Skills

SailPoint IdentityIQ (IIQ) – configuration, administration, and production support
Beanshell / Java, XML, SQL
Web Services / APIs
LDAP / Active Directory integrations
IAM concepts: joiner/mover/leaver, RBAC, provisioning, access certifications, policy management
Log analysis and root cause analysis
Preferred Skills

SailPoint IdentityIQ certification(s)
ITSM tools such as ServiceNow
Audit, compliance, and access governance experience
Application onboarding and connector troubleshooting
Exposure to DevOps and automated deployment practices

Key Skills

Education

Any Graduate