Description

You will manage production support, maintenance, and troubleshooting for SailPoint IdentityIQ environments.

This role is remote.

Responsibilities

• Provide production support for SailPoint IIQ, managing incidents and troubleshooting identity lifecycle management.
• Monitor system performance, logs, job queues, and connectors to ensure timely execution of provisioning and certification tasks.
• Investigate and resolve issues related to user access, identity sync, role assignments, and provisioning errors.
• Perform root cause analysis on workflow errors and implement corrective actions to prevent recurrence.
• Collaborate with infrastructure and database teams on system patching, upgrades, backups, and data reconciliation.

Required Skills

• 5+ years of experience in IAM production systems.
• Hands-on experience with SailPoint IdentityIQ (IIQ) operations.
• Proficiency with Beanshell scripting and Java.
• Experience managing Active Directory and identity provisioning/de-provisioning workflows.
• Strong SQL skills with experience in Oracle or SQL Server.
• Working knowledge of REST APIs.
• Experience with Role-Based Access Control (RBAC) and access certifications.

Key Skills

Education

Any Graduate