Description

You provide L2/L3 technical support for SailPoint IdentityIQ, ensuring stable identity and access management operations.

This role is on-site.

Responsibilities

• Troubleshoot and resolve account aggregation issues to maintain accurate user data synchronization.
• Manage provisioning workflows and resolve user access provisioning errors.
• Monitor and maintain access certifications to ensure ongoing compliance and governance.
• Implement and troubleshoot Role-Based Access Control (RBAC) configurations.
• Analyze system logs to diagnose platform failures and optimize performance.

Required Skills

• 5+ years of experience supporting SailPoint IdentityIQ in enterprise environments.
• Deep understanding of IAM concepts, workflows, and account aggregation.
• Proficiency in log analysis and system-level troubleshooting.
• Experience managing ITIL processes, including incident, problem, and change management.
• Ability to handle incidents under pressure in a 24/7 support model.
• Strong documentation discipline and clear communication skills.

Preferred Skills

• Familiarity with ServiceNow or JIRA ticketing tools.
• Experience supporting regulated or high-security environments.

Key Skills

Education

Any Graduate