Description

Lead and develop sales personnel to drive performance and meet revenue targets.

Responsibilities

• Coach sales personnel on daily activities and conduct regular listening sessions, feedback loops, and accountability talks.
• Identify individual and team training needs to create, develop, and implement effective sales strategies.
• Develop educational materials including sales scripts, presentations, and case studies.
• Monitor BQ agent performance and conduct huddles and upskilling sessions.
• Analyze performance trends and provide audit-based insights to the sales manager.

Required Skills

• Minimum of two years of experience in a sales program within a BPO setting.
• Proven experience managing a team of 18 to 20 associates.
• Deep knowledge of sales metrics, specifically Revenue per Call.
• Experience in an SME position for at least one year with a focus on coaching and feedback.
• Proficiency in MS Office.
• Strong verbal and written communication skills for professional, constructive interaction.
• Customer-oriented approach to managing communications and issues.

Preferred Skills

• Bachelor’s Degree or Associate Degree.

Key Skills

Education

Bachelor’s Degree